The systems running
beneath your operations.
AI agents, data pipelines, automation, and custom software built for the way your business actually operates.
Built from the ground up. Literally.
I didn't start as a consultant or engineer. I began parking cars. I drove executives, handled grocery bags, and eventually sat in the room where the operational decisions were made. When I became a Business Analyst, I saw every inefficiency up close. When no one could build the tools we needed, I taught myself to build them.
Valet
On the floor, running operations firsthand.
Chauffeur
Logistics, precision, client-facing service.
Executive Assistant
Inside the decision layer of the business.
Operations Business Analyst
Translating what's broken into what needs to be built.
AI Systems Architect · Business Analyst · Software Engineer
Building, analyzing, and operating. All three, simultaneously.
Today I'm the AI Systems Architect, Business Analyst, and Software Engineer at Erewhon, a 10+ location organic grocery operation. I don't hand off a spec to an engineer or wait for a BA to define the problem. I do all of it: from identifying the inefficiency to shipping the system to keeping it in production.
I didn't climb a traditional ladder. I was a chauffeur before I was an analyst, and an analyst before I was an engineer. Along the way I worked inside the buying team, covered for accounting when they were short-staffed, and sat in on executive decisions before I ever wrote a line of code. By the time I started building systems, I already knew exactly what was broken and why. That's not a background you can fake.
Full-stack operations technology
Most consultants hand you a slide deck. I hand you working software.
AI & LLM Solutions
Custom AI agents, prompt engineering, and LLM integrations that turn unstructured data into actionable intelligence. Built for your specific workflows, not generic chatbots.
Automation & Integration
Workflow automation that eliminates manual processes. Zapier orchestration, custom Python pipelines, browser automation, and OCR document processing at scale.
Data & Analytics
End-to-end data infrastructure from ingestion and transformation to data visualization and automated reporting. BigQuery, SQL, and real-time analytics that drive decisions.
Custom Software
Purpose-built desktop and web applications. From internal tools to client-facing products, designed, built, and maintained with your operations in mind.
Built for real operations
Every system I build runs in production, handling real data for real businesses. No prototypes, no proofs of concept. Working software that delivers measurable ROI.
Health Attributes AI processed the entire product catalog, generating structured data and consumer-facing copy at scale
Invoice OCR eliminated manual line item processing and handwritten annotation across all locations
AI handles 70% of tickets fully autonomously across 10+ locations
Implementations
Enoch AI
Natural language BI agent that gives non-engineers real company data through a voice-enabled chat interface connected to the company BigQuery warehouse. Eliminates report fatigue and removes the engineering bottleneck for data access.
Zenput AI
Before this existed, store directors received 15+ individual department closing and opening notes daily, so they read none of them. Zenput AI consolidates all of that into one executive digest, turning 2+ hours of reading that never happened into a single report leadership actually opens. Catches operational signals that would otherwise stay buried: equipment maintenance flags, HR issues, and department-level anomalies surfaced before they escalate.
HelpScout AI
Human-in-the-loop customer service system trained on company policy, handling membership questions, refunds, policy edge cases, and escalation routing. Handles 70% of tickets fully autonomously and drafts responses for the remaining 30%, saving 1,500+ hours of agent time and delivering ~$50,000 in annual labor savings.
Customer Feedback AI
Processes customer service tickets at scale, averaging 850+ tickets per run, classifying sentiment, routing by store location and department, and surfacing the right feedback to the right managers and executives. Closes the loop on customer voice without anyone manually triaging a single ticket.
Health Attributes AI
Automated product content pipeline that has processed the entire product catalog (over 10,000 SKUs), generating structured health attribute data and consumer-facing copy that would take a full editorial team months to produce manually.
Ready to automate your operations?
Whether you need a custom AI agent, a data pipeline, or a full automation overhaul, let's figure out the best solution for your business.
Slots are limited. Reach out while they're open.
chris@sub7erraOr copy directly: ggizento@gmail.com